A lift chair was bought from this company. A seven day return policy was on the chair. The chair was used twice. On the night of the seventh day my Mother passed away. I called early in the morning on the eighth day after delivery. I explained the situation to Gloria and asked if they would make an exception. Gloria talked with the owner (Kay Tefel) who said NO to the request. Legally was she in the right. Yes by 10 hours. Ethically, in my opinion, she was wrong. It only goes to show that even in this beautiful area with beautiful people there are still some who choose the almighty dollar over what is ethically correct. PS Merry Christmas
Donna Rhodes Rhodes
3 months ago
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First of all the staff is exceptional- when you can get hold of them. Out of the office, with another client, voicemails not returned, messages not returned, faxes not received or lost, doctors prescribing something that Care Solutions doesn't even carry or have a contract for, insurance codes not correct so that claims get denied. This has all been a battle for 7 months and am considering using another DME supplier at this point.
Frankie Mason
1 year ago
care solutions is so phenomenal the staff are very helpful and polite I am s bilateral above knee amputee and they have went above and beyond for me and a special shout out to Joe Ejefor and kaye I will highly recommend this place
Jamie Bell
2 years ago
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Care Solutions Mobility Center has an amazing staff! They helped my daughter find exactly what she needed. They were very knowledgeable, kind and went above and beyond! I would highly recommend and will be a life long customer.
andrea richardt
2 years ago
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We needed to rent a wheelchair for my mother-in-law while we were in North Carolina. The owner of the company personally brought the wheelchair to our location in the pouring rain, because our reservation was confused with another day. We still received the chair on time, and it was useful for everything my mother-in-law needed. For the inconvenience the owner picked up the wheelchair from us at no extra charge on the day we left. This company was accommodating, friendly, and professional. Highly recommended !